Frequently Asked Questions

I would like to apply so how do I start?

The quickest and easiest way is to apply ONLINE – simply hit the “Apply Now” button on the home page and complete the application form which just takes a few minutes to complete. Your details are secure and confidential.

What happens after my application is submitted?

You will be sent an email requesting some relevant supporting documents. You will also be contacted by one of our experienced staff who will confirm some details with you and assist with obtaining an outcome as quickly as possible.

You mentioned supporting documents. What do I need to provide to apply for a personal loan?

We will contact you to arrange supporting documents. You will require:

  • 100 points of ID e.g. Drivers License, Medicare Card, Credit Card, Passport, Birth Certificate, etc
  • 2 recent pay slips
  • The last 90 days of your bank statements (As an option we can provide an online link)
  • confirmation of your residential address; this can include a bill sent to your home address eg. electricity, car registration, phone bill.

You can simply scan and email you supporting documents to or fax them to (02) 8338 0006.

If you have any questions you can call us on 1300 800 260.

Once you have received my application how long does the approval process take?

The loan can be reviewed during business hours on Monday to Friday. You will generally have an answer on your application within two business hours, and if successful the funds can be transferred to your bank account on the same day. You will need to provide the relevant supporting documents for the application to allow us to obtain a final answer.

How much can I borrow?

You can apply for amounts between $300 and $5,000 and our loan terms range from one month up to a maximum term of twelve months.

How and when do I make repayments?

We structure your loan payments so that they are in line with your income, eg. weekly, fortnightly, or monthly. This assists with you having the necessary funds available as they fall due. Most customers prefer to have their payments direct debited from their bank account but we also accept payments being made direct from your employer in the form of a payroll deduction.

Are there early repayment fees?

There are no fees for paying the loan off early or for making additional payments.